Internet connection You need to be connected to the Internet or have access to a broadcast site on a server with the Office Web Apps installed in order to use this feature. Important: Anyone with the link to your slide show can view it! If an invited audience member forwards the link to someone else, that other person can view your slide show as well, provided that they have access to the service. Here are some things to consider before you broadcast your presentation: A PowerPoint Broadcast Service is available in PowerPoint 2013 and later for folks who have a Microsoft account (,, msn.com, ). To use this service, a broadcast site must be set up by the site administrator and audience members must have access to the site. During the broadcast, you can pause the slide show at any time, re-send the URL to attendees, or switch to another application without interrupting the broadcast or displaying your desktop to attendees.Ĭhoosing a broadcast service The Broadcast Slide Show feature requires a network service to host the slide show. You can send the URL for your slide show to attendees by e-mail. You send a link (URL) to your audience, and then everyone you've invited watches a synchronized view of your slide show in their browser. In PowerPoint 2010, the Broadcast Slide Show feature in PowerPoint 2010 lets you share a slide show with anyone, anywhere, over the web. A Microsoft account (,, msn.com, ) can be used with the Microsoft PowerPoint Broadcast service in PowerPoint 2013 and later. ViiBE works well with existing co-browsing solutions, customer service management platforms, and call center software.Note: You'll need a hosted broadcast service provided by your organization to broadcast your PowerPoint presentation to a remote audience. Instead, the support agent can draw on top of the screen share and use a pointer to highlight anything important. It works just as well on smartphones (iOS, Android) or computer operating systems (Windows, macOS, or Linux.) The support agent cannot control the customer’s system, so the customer retains control over their files. Constant access to past interactions facilitates follow-up communication and quality control.Īdditionally, ViiBE requires no installation.
These recordings are accessible in the knowledge management tool. ViiBE’s solution includes a screen recording of the entire call if the participants’ settings allow for that. Its file-sharing functionality makes it easy to send documents and photos. ViiBE allows customers to communicate with customer support agents via video chat, including sharing their computer screen or mobile device.
ViiBE runs on this technology to let you video chat and screen share securely from any device. Apps running on the WebRTC standard use encryption methods for security and cannot access files, microphones, or cameras without the user’s explicit permission. On the other hand, web browser-based apps that enable screen sharing have built-in security advantages and are generally more secure than standalone applications.
While remote desktop software is helpful for IT support, be aware that it is also used for identity theft or other scams. The US Federal Trade Commission provides expert advice on spotting and avoiding IT scams.
The scammer then uses remote access screen share software to prey on their victims.
Scam victims receive a request to install software or share sensitive information. Unexpected phone calls or pop-up ads are common tactics used by scammers to find their next victim. Granting remote access to an unknown person opens your computer up to vulnerabilities. Remote desktop screen sharing has been around for a long time, but it still has some security disadvantages.